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Terms of Service

Terms and Conditions



SaaS.eu.com B.V.


Last updated: [18.12.2025]


These Terms and Conditions apply to all proposals, agreements, and services provided by SaaS.eu.com B.V., having its registered office at Noordeinde 95, 1141 AJ Monnickendam, The Netherlands (“SaaS.eu.com”, “we”, “us”).




1. Definitions



In these Terms and Conditions, the following definitions apply:


  • Terms and Conditions: these general terms and conditions.

  • Company / Counterparty: the legal entity or natural person acting in the conduct of a business or profession that enters into an Agreement with SaaS.eu.com.

  • Agreement: any agreement concluded between SaaS.eu.com and the Counterparty.

  • Assignment: all services and activities performed by SaaS.eu.com for the benefit of the Counterparty.

  • Distance Service: an agreement concluded exclusively via distance communication.

  • Dutch Civil Code (CC): Burgerlijk Wetboek.



Where the context requires, singular includes plural and vice versa.




2. Applicability



  1. These Terms and Conditions apply to all proposals, offers, and Agreements of SaaS.eu.com, unless explicitly agreed otherwise in writing.

  2. They also apply where SaaS.eu.com engages third parties for the execution of the Agreement.

  3. Any terms and conditions of the Counterparty are expressly excluded.

  4. Deviations are only valid if agreed in writing.





3. Proposals



  1. All proposals are non-binding unless explicitly stated otherwise.

  2. Proposals are valid for 14 days, unless stated otherwise.

  3. SaaS.eu.com is not bound by obvious errors or mistakes in proposals.

  4. Deviating acceptances do not result in an Agreement unless confirmed by SaaS.eu.com.





4. Formation of the Agreement



  1. An Agreement is concluded upon written acceptance of a proposal, confirmation of assignment, or commencement of execution by SaaS.eu.com.

  2. Electronic communication qualifies as written acceptance.

  3. The Agreement replaces all prior communications and proposals.





5. Performance of the Agreement



  1. SaaS.eu.com performs the Assignment on a best-efforts basis, in accordance with professional standards.

  2. Articles 7:404 and 7:407(2) Dutch Civil Code are excluded.

  3. SaaS.eu.com determines how and by whom services are performed and may engage third parties.

  4. Services may be delivered in phases; executed phases may be invoiced separately.

  5. SaaS.eu.com may suspend performance if invoices are overdue.

  6. SaaS.eu.com is entitled to announced holiday periods, even if minimum hours are agreed.





6. Changes & Additional Work



  1. If changes are required for proper execution, SaaS.eu.com will inform the Counterparty.

  2. Changes may affect timelines and costs.

  3. Financial consequences will be communicated in advance.

  4. Amendments are only valid once agreed in writing.

  5. Additional costs caused by SaaS.eu.com itself will not be charged.





7. Obligations of the Counterparty



The Counterparty shall:


  1. Provide all required information, access, authorizations, and cooperation in a timely manner.

  2. Ensure availability of relevant employees.

  3. Refrain from conduct that hinders execution.

  4. Provide facilities at its location where reasonably required.



SaaS.eu.com is not liable for damage resulting from incorrect or incomplete information provided by the Counterparty.




8. Cancellation & Workshops



  1. SaaS.eu.com may reschedule or cancel workshops or trainings and will offer alternatives where possible.

  2. Cancellation by the Counterparty must be in writing and results in:


    • 50% fee if cancelled < 2 weeks before start

    • 100% fee if cancelled < 5 days before start


  3. Substitution of participants is allowed.

  4. Misconduct may result in exclusion without refund.





9. Rates & Pricing



  1. Prices are exclusive of VAT unless stated otherwise.

  2. Expenses are included unless agreed otherwise.

  3. If no price is agreed, standard hourly rates apply.

  4. SaaS.eu.com may adjust rates and will inform the Counterparty in advance.

  5. If a price increase occurs within 3 months, the Counterparty may terminate unless legally required or reasonably unavoidable.





10. Payment



  1. Payment term: 14 days from invoice date unless agreed otherwise.

  2. Objections do not suspend payment obligations.

  3. Late payment results in statutory commercial interest and collection costs (15% with a €350 minimum).

  4. In case of insolvency, all claims become immediately due.





11. Complaints



  1. Complaints must be submitted in writing within 7 days after completion.

  2. Failure to do so voids any right to compensation or refund.

  3. Payment obligations remain unaffected.





12. Force Majeure



Neither party is liable for failure or delay caused by circumstances beyond reasonable control, including but not limited to strikes, government measures, extreme weather, war, transport disruptions, or business interruptions.




13. Termination



  1. Termination by mutual agreement is possible at any time.

  2. Either party may terminate with 14 days’ written notice.

  3. Immediate termination is permitted in case of insolvency or bankruptcy.

  4. Outstanding payments remain due upon termination.





14. Liability



  1. Liability is limited to direct damage caused by intent or gross negligence.

  2. Liability is capped at the invoice amount or €5,000, whichever is lower.

  3. SaaS.eu.com is not liable for indirect damages, lost profits, or business interruption.

  4. Liability limitations also apply to engaged third parties.





15. Confidentiality



  1. Parties shall keep confidential information strictly confidential.

  2. Disclosure required by law does not give rise to liability.

  3. SaaS.eu.com may list the Counterparty as a client unless agreed otherwise.





16. Intellectual Property



  1. All intellectual property developed by SaaS.eu.com remains the property of SaaS.eu.com unless explicitly agreed otherwise in writing.

  2. The Counterparty receives only the usage rights explicitly granted.

  3. Unauthorized use constitutes infringement.

  4. SaaS.eu.com may use materials for promotional purposes unless agreed otherwise.





17. Privacy



SaaS.eu.com processes personal data in accordance with applicable data protection laws.

For details, please refer to our Privacy Policy on the website.




18. Limitation Period



All claims against SaaS.eu.com expire one year after the event giving rise to the claim.




19. Assignment of Rights



The Counterparty may not transfer rights or obligations without written consent.

SaaS.eu.com may impose conditions on such consent.




20. Final Provisions



  1. Amendments must be in writing.

  2. Electronic communication constitutes valid evidence.

  3. Invalid provisions will be replaced with enforceable alternatives.

  4. Place of performance is the registered office of SaaS.eu.com.





21. Governing Law & Jurisdiction



These Terms and Conditions are governed by Dutch law.

All disputes shall be submitted exclusively to the competent court of Amsterdam.



SaaS.eu.com B.V.

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